Avaya IP Office, Aura, Avaya Communication Manager and Avaya messaging solutions, Avaya PBX support and maintenance solutions.
Avaya VoIP Phone System Support, Solutions, and Maintenance. The HCWT Avaya solution provides you a professional experience that guarantees your satisfaction

Avaya Business Phone Systems

Avaya Solutions

Avaya Solutions

Avaya IP Office is the core communications Avaya Solutions platform supporting unified communications and contact center solutions for small to midsize enterprise.

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for  midsize  to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities.


Avaya Solutions

Avaya IP Office (analog, T1, & SIP) (8 to 360 stations)

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya’s latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.


Nortel PBX CS1000 Phone Systems – (50 to 5000 stations)

Nortel CS1000 Communication Server 1000 – Option 11, Option 51, Option 81

ATTENTION!  Please see the document below regarding new policies for access to technical support (see PASS below).   If your CS1000 is release 3 or higher you will need PASS in order to access technical support.  If you are older than release 3 we can customize a technical support plan for you.

What do you need  ?

Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise call server software that supports centralized or distributed collaborative enterprise environments with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients per call server, SIP-based interworking with Nortel Networks MCS 5100 portfolio and support for an extended range of communication clients. Release 4.0 is common across CS 1000 and Meridian 1 systems, providing a seamless migration path for Meridian 1 upgrades.

Avaya Notification Solution

Avaya Notification Solution

avaya notification solution

Most organizations have business continuity or disaster recovery plans in place for responding to natural or man-made disasters. Many have plans to deal with mission critical events if and when they unfold. But how many are equipped with the right communications tools to respond effectively during such events? As an event unfolds, your organization needs to be able to convey specific instructions to those with a need to know, providing information on what is taking place, soliciting an acknowledgement or response, and bringing teams together to more effectively communicate. A highly mobile society with decentralized workplaces complicates matters. Where are your team members at any given moment? How many first line responders do you have on call? How do you most effectively reach them and, when necessary, bring them together?

An email, calendar invitation or voice mail message at the last minute — or after the fact — is no longer enough. Instead, organizations today need to be proactive. They need the communications tools to enable automated real-time notification, response and collaboration. They need the ability to reach individuals at the push of a button. Those responsible should be able to engage people with a need to know regardless of means of communication. The need is real and urgent. Avaya has the answer.

With the Avaya Notification Solution, you can transmit critical information and instructions in real-time across your organization. At the touch of a button,you can initiate a broadcast and send a pre-scripted or pre-recorded message in different media formats to a targeted group of contacts, prompt for a response and optionally bring the contacts together into a conference bridge. From Community Colleges to Oil and Gas Refineries to Government Agencies, the Avaya Notification Solution gives business continuity management, security personnel, IT management and public safety authorities the tool they need to help ensure rapid and coordinated response to incidents.
The Avaya Notification Solution is scalable and designed to address the needs of small to midsize organizations as well as large enterprises and government authorities seeking an emergency mass notification system, incident response system or simply a real-time alert and notification system for use in day to day business operations and in handling escalations.

Avaya Notification Solution

Avaya Notification Solution description

Avaya Notification Solution

Avaya CallPilot – Nortel CallPilot Unified Messaging

Avaya Callpilot

Avaya CallPilot

CallPilot is a unified messaging application for businesses using Norstar, Meridian 1 PBX phone systems, Meridian SL-100, Succession 1000, Business Communications Manager, and CPE Centrex systems. It combines voicemail, e-mail and fax messages into a single mailbox — accessible by phone or any browser-enabled PC. CallPilot Unified messaging provides a compelling solution for businesses that are looking at reducing costs, improving productivity, and staying connected to their customers and suppliers.

Avaya Communication Manager S8x00 – (800 to 50000 stations)

Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on. Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.


Avaya PBX Phone Systems – (50 to 5000 stations)

As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITY® Servers—powered by Avaya MultiVantage™ Software—deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place.

Avaya Radvision

Avaya Radvision

avaya radvision

Avaya Radvision  Video and Data Conference With Your Mobile Device

Avaya Radvision SCOPIA Mobile is the first enterprise application for the Apple® iPad®, iPhone® and iPod touch® that allows mobile users to connect with full video, audio and H.239 data collaboration to the nearly 2 million installed standards-based video conferencing and telepresence systems worldwide.

Avaya Radvision SCOPIA Mobile users will be able to fully participate in enterprise video and telepresence conferences leveraging the latest mobile devices extending enterprise video conferencing and telepresence to nearly anywhere someone goes with their mobile device.

SCOPIA Mobile Highlights:

Avaya Radvision – Video Conferencing
Participate in standards-based video conferences with full two-way video capabilities and see up to 28 participants simultaneously.  Through SCOPIA video infrastructure, SCOPIA Mobile can connect to telepresence systems, standards-based HD video conferencing systems and unified communications applications such as Microsoft Lync for unmatched interoperability.

Avaya Radvision –Data Collaboration with Review
View presentations, spreadsheets, documents and images shared in a conference with standards-based H.239 interoperable data collaboration and be fully engaged as if attending on a video conferencing room system. Participants can also review previously shared materials without interrupting the presenter using RADVISION’s unique advanced data collaboration / slider function.

Avaya Radvision –Control, Moderate and Administer Meetings
Start or stop recording or streaming, lock a conference or end the meeting. View the participants list and mute noisy users, stop cameras or simply disconnect unwanted participants. Change video layouts including rearranging participants through the simple Multi-Touch™ enabled interface. View statistics such as codecs in use, resolution, network speed and loss for troubleshooting.

Avaya Radvision –Easy to Join and Invite Others
Easily join video conferences directly from clicking an email link or through a mobile device calendar; access a company directory to invite attendees, including Microsoft Lync users – all enabled by RADVISION’s advanced enterprise integration.  Additionally invite guest phones and video systems by their number or address.

Avaya Radvision –Mobile Broadband and Wi-Fi Capable
Video conference almost anywhere through mobile broadband or Wi-Fi making it a highly effective tool for business travelers.  RADVISION’s NetSense bandwidth estimation and adaptation technology ensures high quality on mobile networks.

Avaya Radvision




Avaya Contact Center and IVR Applications

The Avaya Contact Center provides a total solution for your sales and service needs.

Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations.