Mid-Size Business Phone

Business Phone Systems. VoIP PBX Solutions, Phone System Maintenance for Avaya IP Office, ShoreTel, Toshiba Strata CIX, and NEC SV8100

Medium-Sized Office Phone Systems Solutions

As an authorized Toshiba, Cisco, ShoreTel, Avaya Partner we offer a comprehensive array of telecommunications products and maintenence services at very competitive prices.

VoIP and Office Phone System comparison

 

Brand Our Comparison
Toshiba The Toshiba CIX system is a lower priced option and offers access to manufacturer technical support at no extra cost for the life of the system. Features are similar to products below but do not offer tight desktop integration. Toshiba can offer both digital and IP end points
NEC The NEC SVx series systems scales from very small to very large and offers some of the most competitive pricing for premise based phone systems we know of.   The Sphericall system is an open standards system that will work with your existing Polycom phones.
Avaya IP Office The IP Office is a very good feature rich system.  It can serve both digital and VoIP end points simultaneously.  The system can be more expensive than Toshiba and support from the manufacturer will cost you extra.
Cisco Call Manager Express A good VoIP system for new businesses that are looking for a unified system that also provides VPN and firewall capabilities.  A great solution for business that want to include wireless phones or end points.  A good set of vertical add on solutions exist, especially in healthcare.
ShoreTel The best VoIP solution that unifies the desktop.  Desktop communications can be conducted without having to look up phone numbers and dial.  Has very feature rich contact center capabilities.  Offers great redundancy capabilities.
Telesphere Telesphere hosted is a great hosted VoIP product that provides voice and internet without the upfront cost of a phone system purchase.

Please contact us at 1-800-845-6780 or email websales@hcwt.com or service@hcwt.com if we can be of help.

ShoreTel Unified Communication Solutions (20 to 50000 stations)

ShoreTel VoIP

 

ShoreTel – Overview

ShoreTel IP Phone Systems unify business communication methods into a single, easy-to-manage, and simple-to-use solution that was designed from the ground up for IP networks.  We are strategically located to provide ShoreTel solutions in Colorado (Denver, Boulder, Longmont, Colorado Springs, Fort Collins, Vail, and Summit County), Wyoming (Cheyenne, Laramie), and New Mexico (Albuquerque, Sante Fe, Las Vegas).

ShoreTel – Video center

Is your business or enterprise looking for a new premised based unified communications solution.

Watch these videos to see how ShoreTel may the be solution for you:

shoretel-voip-why-shoretel   shoretel-voip-overview

Here is a video that shows how the award winning ShoreTel IP communicator works simply to improve your productivity:

shoretel-voip-communicator
Here is a video tutorial that shows you how to operate your ShoreTel IP phone:

shoretel-voip-ip-phones

Here are some ShoreTel customer testimonials:

shoretel-voip-testimonials

 

ShoreTel – resource center

ShoreTel

AVST CallXpress – Voice Mail System

AVST CallXpress

AVST CallXpress offers PBX digital and IP integration with most all PBX manufacturers (Cisco, NEC, Avaya, Toshiba, Alcatel, ShoreTel, etc.). What’s more is that CallXpress allows for simultaneous integrations and world class management of multiple email servers from a single access point.

 

Key Features

  • Allows you to access all of your messages (voice, fax, email) from one terminal.
  • No charge per mailbox
  • Conditional Greetings
  • Multi-Option Menus
  • Multiple Message Queues
  • Question & Answer Mailboxes
  • Single Key Call-Back (requires ANI on PBX)
  • Cascading Notification
  • Email notification (no Unified Messaging license required)
  • Shared Extensions
  • Shared Message Waiting Lights (MWI)
  • Trusted Log-in
  • Touch-tone & Web Interface
  • Public & Personal Distribution Lists

CallXpress Document Center

AVST CallXpress offers the most robust and unified messaging options:

  • Server-based UM – Single store of all messages on the e-mail server
  • Client-based UM – e-mail message on one server and voice/fax messages on another server
  • Secure UM – Secure web-based access to voice and fax messages
  • Simplified UM – Copies of voice and fax messages are forwarded to the users’s e-mail account

 

Avaya IP Office (analog, T1, & SIP) (8 to 360 stations)

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya’s latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

 

NEC SV8100 Phone Systems

NEC SV8100 Phone (up to 500 stations)

nec phone system sv8100

NEC SV8100 Phone

In today’s highly competitive business environment, effective and reliable communications are critical to the success of your business – communications facilitate rapid decision-making, increase employee productivity and improve customer responsiveness. Implementing the latest Voice over Internet Protocol (VoIP) technology and comprehensive desktop solutions that deliver superior performance, efficiency, flexibility and reliability when and where you need it, is key to your business’s survival and growth in today’s information-driven business environment.

NEC SV8100 Phone

Toshiba CIX670 phone system for business and offices

Toshiba’s Strata® CIX670 business communications system is the perfect solution for a headquarters site that is networked to small or remote offices or retail/restaurant locations.

It unifies, coordinates, and streamlines all your communications with comprehensive solutions for a full range of telecommunication needs. Add valuable options like Voice Mail/Auto Attendant/Unified Messaging, Automatic Call Distribution, Voice Over Internet Protocol, Strata Net multiple system networking, Strata Call Manager unified communications, FeatureFlex™ adaptability and customization tools, and more to improve your business’ productivity and customer service.

Powerful Strata CIX670 IP Telephone System Features and Capabilities

Supporting up to 672 ports, the Strata CIX670 system is designed for up to 560 users and can be networked with other Strata CIX systems, from another CIX1200 down to the CIX40.  The system integrates voice, data networking, and applications solutions to deliver a superior return on your investment.

  • Expandable up to 672 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
  • Voice Mail and voice processing capabilities include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities
  • Call Center features allow you to answer incoming customer calls with utmost efficiency
  • Advanced Voice Mail Applications can be added to fit your business needs
  • Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, gives you full telephone functionality outside the office
  • Fully upgradeable, protecting your technology investment

Advanced Applications

Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform.

Applications include:

  • Auto Attendant and Voice Mail
  • Unified Messaging and Fax Integration
  • Automated Speech Recognition (ASR)
  • Text-to-Speech (TTS)
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD) and ACD Reporting
  • FeatureFlex™ features customization/adaptability tools
  • Call Manager unified communications
  • Video Conferencing, file sharing, and collaboration solutions
  • Browser-based system administration

Configuration Flexibility

All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now, and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

 

Nortel PBX CS1000 Phone Systems – (50 to 5000 stations)

Nortel CS1000 Communication Server 1000 – Option 11, Option 51, Option 81

ATTENTION!  Please see the document below regarding new policies for access to technical support (see PASS below).   If your CS1000 is release 3 or higher you will need PASS in order to access technical support.  If you are older than release 3 we can customize a technical support plan for you.

What do you need  ?

Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise call server software that supports centralized or distributed collaborative enterprise environments with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients per call server, SIP-based interworking with Nortel Networks MCS 5100 portfolio and support for an extended range of communication clients. Release 4.0 is common across CS 1000 and Meridian 1 systems, providing a seamless migration path for Meridian 1 upgrades.

Cisco Unified Communications Express (40 to 240 stations)

Deploying data and voice capabilities in a single, integrated routing platform to increase productivity, decrease costs, and lower total cost of ownership.

Many organizations have successfully lowered their total cost of ownership and increased employee productivity by consolidating data networks and implementing networked applications. Today, business conditions are driving technology trends that extend “enterprise-like” functions to small and medium-sized offices with a continued emphasis on lowering costs, increasing return on investment, and boosting productivity. The widely deployed, proven portfolio of the Cisco® Call Manager Express provides data routing functions with features such as robust quality of service, network security, encryption, VPN, firewall, and intrusion detection to address the business needs of small and medium-sized offices. Cisco also has continued to introduce a wide range of network modules and interface cards that have enhanced the business value of the router. These services include content delivery, voice gateway, wireless LAN, and a variety of other capabilities.

Toshiba CIX100 VoIP phone system solutions, support, and service

Strata CIX100 – System Overview

Small to medium businesses need a flexible telecommunication system that can easily adapt to their growing needs. Toshiba’s Strata® CIX™100 is designed to provide the exact features your businesses needs today, and in the future. This makes it the ultimate cost-effective solution for your business and enterprise branch locations. Our systems can be configured with a variety of communication endpoints, including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, wireless and cordless telephones.

Strata CIX100 IP Telephone System Features and Capabilities

Toshiba’s IP business communication systems provide optimum solutions for any sized business –whether you need a basic telephone system or one with advanced capabilities.

  • Expandable up to 112 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
  • Call Center features allow you to answer incoming customer calls with utmost efficiency
  • Advanced voice mail applications can be added to fit your business needs
  • Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, gives you full telephone functionality outside the office
  • Fully upgradeable, protecting your technology investment

Strata CIX100 Brochure

Advanced Applications

Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform.

Applications include:

  • Auto Attendant and Voice Mail
  • Unified Messaging and Fax Integration
  • Automated Speech Recognition (ASR)
  • Text-to-Speech (TTS)
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD) and ACD Reporting
  • Call Manager unified communications
  • Video Conferencing, file sharing, and collaboration solutions
  • FeatureFlex™ features customization/adaptability tools
  • Browser-based system administration

Configuration Flexibility

All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now, and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

Comcast VoIP VoiceEdge for Business

If you already have Comcast Business class internet service or you are evaluating your phone service options then Comcast VoIP VoiceEdge hosted  solution should seriously be considered.    The Comcast VoIP VoiceEdge solution offers competitive service features at a very competitive price.   Please watch this video for a more thorough view.

comcast-voiceedge-1

Comcast VoIP Overview

Whether you are a business of 5 or 1000, single location or multiple, Business VoiceEdge™ from Comcast lets you focus on your business and not your business communications with a fully managed voice solution that saves you time and avoids capital expenditure. – See more at: http://business.comcast.com/phone/voiceedge#sthash.3RUkKVtJ.dpuf

Comcast VoIP Plans and Pricing

http://business.comcast.com/phone/voiceedge/plans-pricing

Comcast VoIP Included Features

The Business VoiceEdge service is price based on the number of telephone lines and then the number of phones used on each line.
Local Number Porting for keeping existing telephone numbers

  • Unlimited inbound, local, and long distance calling
  • Directory Listing
  • Caller ID
  • 911/411/711 calling support
  • HD Voice

– See more at: http://www.hcwt.com/comcast/ComcastVoipBusinessVoiceEdge.pdf

Comcast VoIP