Avaya

Avaya IP Office, Aura, Avaya Communication Manager and Avaya messaging solutions, Avaya PBX support and maintenance solutions.
Avaya VoIP Phone System Support, Solutions, and Maintenance. The HCWT Avaya solution provides you a professional experience that guarantees your satisfaction

Avaya Business Phone Systems

Avaya Solutions

Avaya Solutions

Avaya IP Office is the core communications Avaya Solutions platform supporting unified communications and contact center solutions for small to midsize enterprise.

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for  midsize  to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities.

 

Avaya Solutions

Avaya IP Office (analog, T1, & SIP) (8 to 360 stations)

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya’s latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

 

Avaya PBX Phone Systems – (50 to 5000 stations)

As part of the Avaya™ Enterprise Class IP Solutions (ECLIPS) portfolio, the DEFINITY® Servers—powered by Avaya MultiVantage™ Software—deliver a full range of global communications capabilities to help your enterprise meet its goals for increased productivity, customer care, and network efficiency. These premier voice and data solutions are designed to simplify your move to a converged communications network while protecting the investments you have in place.

Avaya Radvision

Avaya Radvision

avaya radvision

Avaya Radvision  Video and Data Conference With Your Mobile Device

Avaya Radvision SCOPIA Mobile is the first enterprise application for the Apple® iPad®, iPhone® and iPod touch® that allows mobile users to connect with full video, audio and H.239 data collaboration to the nearly 2 million installed standards-based video conferencing and telepresence systems worldwide.

Avaya Radvision SCOPIA Mobile users will be able to fully participate in enterprise video and telepresence conferences leveraging the latest mobile devices extending enterprise video conferencing and telepresence to nearly anywhere someone goes with their mobile device.

SCOPIA Mobile Highlights:

Avaya Radvision – Video Conferencing
Participate in standards-based video conferences with full two-way video capabilities and see up to 28 participants simultaneously.  Through SCOPIA video infrastructure, SCOPIA Mobile can connect to telepresence systems, standards-based HD video conferencing systems and unified communications applications such as Microsoft Lync for unmatched interoperability.

Avaya Radvision –Data Collaboration with Review
View presentations, spreadsheets, documents and images shared in a conference with standards-based H.239 interoperable data collaboration and be fully engaged as if attending on a video conferencing room system. Participants can also review previously shared materials without interrupting the presenter using RADVISION’s unique advanced data collaboration / slider function.

Avaya Radvision –Control, Moderate and Administer Meetings
Start or stop recording or streaming, lock a conference or end the meeting. View the participants list and mute noisy users, stop cameras or simply disconnect unwanted participants. Change video layouts including rearranging participants through the simple Multi-Touch™ enabled interface. View statistics such as codecs in use, resolution, network speed and loss for troubleshooting.

Avaya Radvision –Easy to Join and Invite Others
Easily join video conferences directly from clicking an email link or through a mobile device calendar; access a company directory to invite attendees, including Microsoft Lync users – all enabled by RADVISION’s advanced enterprise integration.  Additionally invite guest phones and video systems by their number or address.

Avaya Radvision –Mobile Broadband and Wi-Fi Capable
Video conference almost anywhere through mobile broadband or Wi-Fi making it a highly effective tool for business travelers.  RADVISION’s NetSense bandwidth estimation and adaptation technology ensures high quality on mobile networks.

Avaya Radvision

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Avaya Contact Center and IVR Applications

The Avaya Contact Center provides a total solution for your sales and service needs.

Building on the performance and flexibility of the DEFINITY Enterprise Communications Server, you can select from a powerful assortment of features, capabilities, and applications specially designed to enhance call center operations.

Avaya PBX Communication Manager Maintenance and Support

Avaya offers two options in software support:

  1. Software Support provides your organization with 24×7 trouble support, diagnosis and resolution for major outages, helping to achieve highly reliable communications for your workers and your customers. With Software Support, you have access to online ticketing, documentation and self-service tools, like InSite Knowledge Management, and HealthCheck, which allows you to run your own diagnostic scans to identify configuration faults that could cause trouble down the road.
  2. Software Support Plus Upgrades(SSU) provides Software Support plus automatic access to all major software updates and a three-year subscription to all major software upgrades. you avoid the uncertainty and concerns of budgeting for major software releases as they become available each time you want to future-proof your Avaya communications applications for tangible business benefits.

Avaya Modular Messaging

INTUITYTM Voice Processing Solutions

Complete multi-media messaging to enhance the productivity of every company employee.

OCTEL VOICE MESSAGING SOLUTIONS:

  • OCTEL 50
  • OCTEL 100
  • OCTEL 200-300
  • OCTEL 250-350

Modular Messaging

The Modular Messaging application provides a single interface to your voice, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a touch-tone telephone, multimedia PC, or Internet connection. You have the power of voice mail at your desktop via Microsoft Outlook® and the Avaya Voice Form, which allow you to play your voice messages on your PC or through any telephone, and reply with a voice message or with e-mail.

Avaya Medical Office & Hospital Phone Systems

Avaya Communication Manager S8x00 – (50 to 10000 stations)

Avaya Media Servers and Avaya Media Gateways work together with Avaya MultiVantage Software and Avaya IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.

Avaya Aura™ is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on. Avaya Aura enables faster and easier deployment of communications capabilities such as voice, video, messaging, and presence. As a result, productivity and business agility can be increased. Branch, Standard, and Enterprise Editions offer simple per user licensing. Additional software and hardware are offered to support various levels of scalability and redundancy.

 

Avaya IP Office (analog, T1, & SIP) (8 to 360 stations)

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 20 to 1000 extensions to meet the needs of  hospitals and small medical offices. Built on Avaya’s latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

 

Avaya IP Phone

avaya ip phone

Avaya IP Phone – models

Avaya IP Phone 1100 Series Deskphonesavaya ip phone 1100 series
The 1100 Series IP Deskphones feature a sleek, ergonomic design with a range of models suitable to employees at every level of business. High-resolution displays support data and web-based applications—with USB peripheral support on some models for easier navigation. Higher-end models offer integrated Bluetooth® audio gateways for increased mobility, and Gigabit Ethernet PC and LAN ports for future expandability. All of these phones provide a local secure tools menu for simplified administration and tight integration to key Avaya platforms such as Communication Server 1000, Communication Server 2100, and Business Communications Manager.

Avaya IP Phone 1200 Series Deskphonesavaya ip phone 1200 series
These IP Deskphones offer multiple softkeys, integrated speakerphones, advanced audio-quality technology for crystal-clear conversations, headset support, and an integrated Ethernet switch for single drop desktop wiring. Designed to serve a variety of business needs, they are easily customized for advanced users. The 1200 Series works with Avaya Communication Server 1000, Communication Server 2100, and Business Communications Manager.

 

Avaya 1400 Series Digital Deskphonesavaya phone 1400 series
Designed to serve the needs of a wide range of business users, the 1400 Series Digital Deskphones offer a contemporary design with advanced audio technology and productivity enhancing features. These phones work with Avaya Aura® and Avaya IP Office.

Avaya IP Phone 1600 Series Deskphones

 

avaya ip phone 1600 series
For businesses with basic communications needs, the 1600 Series IP Deskphones deliver familiar features at an attractive price point. They are ideal for office, branch, and call center use, and can be deployed alongside other Avaya phones, ensuring that all employees have exactly the functionality they need.
The 1600 Series combines the features of traditional and IP deskphones, delivering capabilities often found in higher-priced devices. All models feature backlit displays, high-quality full-duplex speakerphones, and buttons with dual LEDs (red and green) that give the user easy-to-read status information. They can support from three to 16 line appearance/feature keys and display up to four lines.
These phones are designed to work with the Avaya Aura® and IP Office platforms.

 

Avaya IP Phone 2000 Series Deskphonesavaya ip phone 2000 series

This versatile series of IP deskphones deliver business-grade telephony features and applications supported on the Avaya Business Communications Manager 400, Communication Server 1000, and Communication Server 2100 platforms. The 2007 IP Deskphone is designed for managers, executives, knowledge workers, and anyone else using vertical applications that leverage converged voice and data applications. This advanced multi-line IP phone has a large color touch screen display and integrated 10/100 switch.

Avaya IP Phone 2250 Attendant Consoleavaya phone 2250 attendant console
This fully digital attendant console delivers efficient, high-speed call processing. It offers advanced capabilities that transform the attendant position into a streamlined, highly productive call-answering and message center.

 

Avaya IP Phone 3700 Series DECT Handsetsavaya ip phone 3700 series
This family of mobile handsets delivers high-quality wireless voice communications to employees who roam within a building or campus. The handsets offer all the benefits of the DECT standard, including high security, scalability, low power consumption and long talk/standby times. For users, the handsets offer productivity features like SMS messaging, a Bluetooth headset interface, and PBX features like hold, conferencing and messaging. To simplify management, they support remote configuration over the air or via cradle, 19 built-in user interface languages, and options for both IP DECT and ISDN DECT radio base stations. The 3700 Series works with Avaya Aura® and IP Office platforms

AvayaPhone 3900 Series Digital Deskphonesavaya phone 3900 series
Improve productivity with these phone models that offer an easy-to-use interface, call logging, self-labeling keys, simplified administration, and more.

 

 

Avaya IP Phone 4000 Series DECT Handsetsavaya ip phone 4000 series dect
These handsets provide mobility across the workplace, allowing employees to stay connected via the wireless network as they move through a building or campus

 

 

Avaya Phone 7000 Series Digital Deskphonesavaya phone 7000 series
The 7000 Series Digital Deskphones set the standard for durability, reliability, and flexibility. These phones offer a wide range of user-friendly features to suit front desks, conference rooms, supervisors, and mobile workers.

 

Avaya IP Phone 7400 Series DECT Handsetsavaya ip phone 7400 series dect
The 7400 Series DECT Handsets seamlessly extend the features and applications of Avaya Business Communications Manager to provide wireless communications. The handsets offer cost-effective, high-quality multi-cell roaming capabilities within and around the office environment.

 

 

Avaya Phone 9400 Series Digital Deskphonesavaya phone 9400 series
These phones have a smart design, delivering crystal-clear sound and a full suite of communications features.

 

 

Avaya Phone 9500 Series Digital Deskphonesavaya phone 9500 series
With full-featured, durable, highly reliable communications solutions, these phones meet the different needs of many users.

 

 

Avaya IP Phone 9600 Series IP Deskphonesavaya phone 9600 series
Ranging from the 9601 to the 9670G, the 9600 Series addresses the unique needs of different users. These IP Deskphones help drive increased employee productivity.

 

 

Avaya IP Phone Conference Phonesavaya ip phone conference room
Avaya Conference Phones are ideal for spontaneous collaboration in meeting rooms, breakout rooms, and conference rooms.

Avaya IP Phone DECT Phones
These mobile IP DECT handsets deliver high-quality wireless voice communications to employees who roam within a building or campus. They offer all the benefits of the DECT standard, including high security, scalability, and low-power consumption.

Avaya IP Phone IP Wireless Phones
Avaya IP Wireless Phones transform businesses with improved productivity and responsiveness through advanced mobile communications over wireless LANs.

Avaya Hotel Phone Systems

Avaya HOSPITALITY SOLUTIONS

GuestWorks System – Designed as a turnkey solution for businesses in the hospitality industry, the GuestWorks System provides DEFINITY capabilities and reliability plus features especially helpful   and productive for this industry. For example, it offers automatic wake-up calling services, accurate guest record-keeping from check-in to check-out, and in-room connectivity for fax machines and laptop PCs. It also has a variety of features and tools to enhance staff productivity and reduce costs.