Mid-Size Business Phone

Business Phone Systems. VoIP PBX Solutions, Phone System Maintenance for Avaya IP Office, ShoreTel, Toshiba Strata CIX, and NEC SV8100

Medium-Sized Office Phone Systems Solutions

As an authorized Toshiba, Cisco, ShoreTel, Avaya Partner we offer a comprehensive array of telecommunications products and maintenence services at very competitive prices.

VoIP and Office Phone System comparison

 

Brand Our Comparison
Toshiba The Toshiba CIX system is a lower priced option and offers access to manufacturer technical support at no extra cost for the life of the system. Features are similar to products below but do not offer tight desktop integration. Toshiba can offer both digital and IP end points
NEC The NEC SVx series systems scales from very small to very large and offers some of the most competitive pricing for premise based phone systems we know of.   The Sphericall system is an open standards system that will work with your existing Polycom phones.
Avaya IP Office The IP Office is a very good feature rich system.  It can serve both digital and VoIP end points simultaneously.  The system can be more expensive than Toshiba and support from the manufacturer will cost you extra.
Cisco Call Manager Express A good VoIP system for new businesses that are looking for a unified system that also provides VPN and firewall capabilities.  A great solution for business that want to include wireless phones or end points.  A good set of vertical add on solutions exist, especially in healthcare.
ShoreTel The best VoIP solution that unifies the desktop.  Desktop communications can be conducted without having to look up phone numbers and dial.  Has very feature rich contact center capabilities.  Offers great redundancy capabilities.
Telesphere Telesphere hosted is a great hosted VoIP product that provides voice and internet without the upfront cost of a phone system purchase.

Please contact us at 1-800-845-6780 or email websales@hcwt.com or service@hcwt.com if we can be of help.

ShoreTel Unified Communication Solutions (20 to 50000 stations)

ShoreTel VoIP

 

ShoreTel – Overview

ShoreTel IP Phone Systems unify business communication methods into a single, easy-to-manage, and simple-to-use solution that was designed from the ground up for IP networks.  We are strategically located to provide ShoreTel solutions in Colorado (Denver, Boulder, Longmont, Colorado Springs, Fort Collins, Vail, and Summit County), Wyoming (Cheyenne, Laramie), and New Mexico (Albuquerque, Sante Fe, Las Vegas).

ShoreTel – Video center

Is your business or enterprise looking for a new premised based unified communications solution.

Watch these videos to see how ShoreTel may the be solution for you:

shoretel-voip-why-shoretel   shoretel-voip-overview

Here is a video that shows how the award winning ShoreTel IP communicator works simply to improve your productivity:

shoretel-voip-communicator
Here is a video tutorial that shows you how to operate your ShoreTel IP phone:

shoretel-voip-ip-phones

Here are some ShoreTel customer testimonials:

shoretel-voip-testimonials

 

ShoreTel – resource center

ShoreTel

AVST CallXpress – Voice Mail System

AVST CallXpress

AVST CallXpress offers PBX digital and IP integration with most all PBX manufacturers (Cisco, NEC, Avaya, Toshiba, Alcatel, ShoreTel, etc.). What’s more is that CallXpress allows for simultaneous integrations and world class management of multiple email servers from a single access point.

 

Key Features

  • Allows you to access all of your messages (voice, fax, email) from one terminal.
  • No charge per mailbox
  • Conditional Greetings
  • Multi-Option Menus
  • Multiple Message Queues
  • Question & Answer Mailboxes
  • Single Key Call-Back (requires ANI on PBX)
  • Cascading Notification
  • Email notification (no Unified Messaging license required)
  • Shared Extensions
  • Shared Message Waiting Lights (MWI)
  • Trusted Log-in
  • Touch-tone & Web Interface
  • Public & Personal Distribution Lists

CallXpress Document Center

AVST CallXpress offers the most robust and unified messaging options:

  • Server-based UM – Single store of all messages on the e-mail server
  • Client-based UM – e-mail message on one server and voice/fax messages on another server
  • Secure UM – Secure web-based access to voice and fax messages
  • Simplified UM – Copies of voice and fax messages are forwarded to the users’s e-mail account

 

NEC SV8100 Phone Systems

NEC SV8100 Phone (up to 500 stations)

nec phone system sv8100

NEC SV8100 Phone

In today’s highly competitive business environment, effective and reliable communications are critical to the success of your business – communications facilitate rapid decision-making, increase employee productivity and improve customer responsiveness. Implementing the latest Voice over Internet Protocol (VoIP) technology and comprehensive desktop solutions that deliver superior performance, efficiency, flexibility and reliability when and where you need it, is key to your business’s survival and growth in today’s information-driven business environment.

NEC SV8100 Phone

Toshiba CIX670 phone system for business and offices

Toshiba’s Strata® CIX670 business communications system is the perfect solution for a headquarters site that is networked to small or remote offices or retail/restaurant locations.

It unifies, coordinates, and streamlines all your communications with comprehensive solutions for a full range of telecommunication needs. Add valuable options like Voice Mail/Auto Attendant/Unified Messaging, Automatic Call Distribution, Voice Over Internet Protocol, Strata Net multiple system networking, Strata Call Manager unified communications, FeatureFlex™ adaptability and customization tools, and more to improve your business’ productivity and customer service.

Powerful Strata CIX670 IP Telephone System Features and Capabilities

Supporting up to 672 ports, the Strata CIX670 system is designed for up to 560 users and can be networked with other Strata CIX systems, from another CIX1200 down to the CIX40.  The system integrates voice, data networking, and applications solutions to deliver a superior return on your investment.

  • Expandable up to 672 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
  • Voice Mail and voice processing capabilities include Auto Attendant, Voice Mail, Unified Messaging, Automated Speech Recognition (ASR), Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities
  • Call Center features allow you to answer incoming customer calls with utmost efficiency
  • Advanced Voice Mail Applications can be added to fit your business needs
  • Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, gives you full telephone functionality outside the office
  • Fully upgradeable, protecting your technology investment

Advanced Applications

Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform.

Applications include:

  • Auto Attendant and Voice Mail
  • Unified Messaging and Fax Integration
  • Automated Speech Recognition (ASR)
  • Text-to-Speech (TTS)
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD) and ACD Reporting
  • FeatureFlex™ features customization/adaptability tools
  • Call Manager unified communications
  • Video Conferencing, file sharing, and collaboration solutions
  • Browser-based system administration

Configuration Flexibility

All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now, and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

 

Avaya IP Office (analog, T1, & SIP) (8 to 360 stations)

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium-sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, stand-alone businesses, and networked branch and head offices. Built on Avaya’s latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

 

Toshiba CIX100 VoIP phone system solutions, support, and service

Strata CIX100 – System Overview

Small to medium businesses need a flexible telecommunication system that can easily adapt to their growing needs. Toshiba’s Strata® CIX™100 is designed to provide the exact features your businesses needs today, and in the future. This makes it the ultimate cost-effective solution for your business and enterprise branch locations. Our systems can be configured with a variety of communication endpoints, including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, wireless and cordless telephones.

Strata CIX100 IP Telephone System Features and Capabilities

Toshiba’s IP business communication systems provide optimum solutions for any sized business –whether you need a basic telephone system or one with advanced capabilities.

  • Expandable up to 112 ports-and even more by networking multiple IP systems with Strata Net multi-system networking
  • Call Center features allow you to answer incoming customer calls with utmost efficiency
  • Advanced voice mail applications can be added to fit your business needs
  • Mobility solutions available with integrated SoftIPT softphones, cordless and wireless telephones, gives you full telephone functionality outside the office
  • Fully upgradeable, protecting your technology investment

Strata CIX100 Brochure

Advanced Applications

Toshiba’s Media Application Server (MAS) connects to Strata CIX IP Systems via Ethernet and hosts a variety of value-added applications integrated within one platform.

Applications include:

  • Auto Attendant and Voice Mail
  • Unified Messaging and Fax Integration
  • Automated Speech Recognition (ASR)
  • Text-to-Speech (TTS)
  • Interactive Voice Response (IVR)
  • Automatic Call Distribution (ACD) and ACD Reporting
  • Call Manager unified communications
  • Video Conferencing, file sharing, and collaboration solutions
  • FeatureFlex™ features customization/adaptability tools
  • Browser-based system administration

Configuration Flexibility

All Toshiba’s Strata CIX systems allow you to build the communication system your business needs now, and lets you expand as your needs grow. It is the most efficient, easy-to-use, and customizable telecommunication system available today.

Comcast VoIP VoiceEdge for Business

If you already have Comcast Business class internet service or you are evaluating your phone service options then Comcast VoIP VoiceEdge hosted  solution should seriously be considered.    The Comcast VoIP VoiceEdge solution offers competitive service features at a very competitive price.   Please watch this video for a more thorough view.

comcast-voiceedge-1

Comcast VoIP Overview

Whether you are a business of 5 or 1000, single location or multiple, Business VoiceEdge™ from Comcast lets you focus on your business and not your business communications with a fully managed voice solution that saves you time and avoids capital expenditure. – See more at: http://business.comcast.com/phone/voiceedge#sthash.3RUkKVtJ.dpuf

Comcast VoIP Plans and Pricing

http://business.comcast.com/phone/voiceedge/plans-pricing

Comcast VoIP Included Features

The Business VoiceEdge service is price based on the number of telephone lines and then the number of phones used on each line.
Local Number Porting for keeping existing telephone numbers

  • Unlimited inbound, local, and long distance calling
  • Directory Listing
  • Caller ID
  • 911/411/711 calling support
  • HD Voice

– See more at: http://www.hcwt.com/comcast/ComcastVoipBusinessVoiceEdge.pdf

Comcast VoIP

Cisco Unified Communication VoIP Solutions – Business Edition 6000

The Cisco Unified Communications Business Edition 6000

Purpose-Built, Affordable, Simple Collaboration

Strengthen your business relationships through improved interactions and experiences with Cisco Business Edition 6000, a sophisticated, yet simple on-premise, collaboration solution.

Enhancing Access to Information

Enhancing Access to Information

See how Stanford Federal Credit union improves employee and customer communications.

View Video Case Study

Cisco Business Edition 6000

Advanced Collaboration

Business Edition 6000 offers a full feature set plus services for up to 1000 users.

View Video Case Study

Features and Capabilities

Built with proven technology, Cisco Business Edition 6000 provides foundational unified communication and advanced collaboration services. Consolidated into one virtualized platform, it supports up to 1000 users, 50 sites, and 100 concurrent contact center agents. It is:

  • Complete – experience end-to-end collaboration across your entire organization
  • Affordable – priced for smaller budgets, integrating collaboration services on a single platform to cut costs
  • Simple – fast and easy to install, deploy, manage, and use
  • Interoperable – links multiple third-party H.323 or SIP telepresence and video endpoints together transparently
  • Scalable – offers a smooth and fast migration from outdated telephony with an expandable and flexible architecture

The Business Edition 6000 offers:

  • Choice – the virtualized platform models are designed to meet specific business needs
  • Open Standards – supports third-party applications to help you efficiently run your business
  • High availability – optional server redundancy and Survivable Branch (SRST) provides peace of mind

Customer Benefits

Cisco Business Edition 6000 helps to improve business processes and collaboration throughout your entire organization.

  • Boost productivity with an efficient working environment that supports users on any device, from any location, at any time.
  • Reduce operations complexity and costs by providing your limited IT staff with one simple solution to manage.
  • Lower TCO with hardware consolidation, reduced power and cooling costs, and easy-to-use provisioning and administration tools.
  • Customize the collaboration you need today with the flexibility to change and adapt with growth.
  • Respond quickly and effectively to your customers, improving their satisfaction and loyalty.

Easy and Cost-Effective Roll Out

Deploy the full collaboration feature set to your users with
Cisco Unified Workspace Licensing

Extensive IP Phone and Video Endpoint Portfolio

Cisco Business Edition 6000 supports a wide variety of Cisco Unified IP Phones and Cisco TelePresence Endpoints

Specifications at a Glance

Cisco Business Edition 6000 supports:

  • Centrally-managed platform model options for five or nine virtual machines concurrently running co-resident collaboration applications
  • Up to 1000 users, 50 sites, and 100 concurrent contact center agents
  • Full-featured redundancy for all core applications over a WAN or LAN environment

ShoreTel Sky hosted cloud based Unified Communications

shoretelsky

ShoreTel Sky is the only all-in-one cloud solution, from the phones and PBX capabilities to implementation and support — giving you a brilliantly simple solution.  They are so convinced they are the right hosted VoIP solution for you they provide full transparency on the status of their network.

>>  ShoreTel VoIP Status

Want to know more ?   Take a Quick Tour

shoretelsky-tour

ShoreTel Sky are voice specialists.  They provide lots of business phone products and services to support voice, but our cloud-based phone system is at the heart of what they do. Easy to install and easy to use, our cloud phone system is available wherever you are.

Most service providers utilize core technology that is developed and maintained by a third party.  ShoreTelSky started this way, but their clients wanted more, so they launched our own hosted platform in the cloud.  The ShoreTel Sky cloud phone system, Call Conductor is the key to their solution and is engineered to be the most reliable hosted phone system on the planet

ShoreTel Sky is a brilliantly simple business phone system and unified communications solution. Whether you need just a basic office telephone system for a single location, or sophisticated call center software that supports agents all across the country, we have a set of cloud-based products to meet your needs. Our advantage comes from combining our own hosted, managed, business phone system software with expert professionals focused on your success.

Our customers enjoy a phone system experience that they love.  We asked them what sets the ShoreTel Sky solution apart and they said:

  • Getting Started – We make transitioning your company to our phone system painless
  • Simplified Management – Our clients want to be out of the phone business.  We make that happen
  • Customer Service and Transparency – Reach out support team directly with the press of a button
  • Call Quality – Perfect calls beyond the dial tone
  • Integration – Easy integration with core business applications, like your CRM

The ShoreTel Sky business phone solution starts with our world-class cloud based phone system and includes all of the  office phone functionality you would expect. To it, clients can add any number of additional services to meet their specific voice and communications needs.   We built our VoIP telephony system from the ground up to offer world-class voice solutions in the cloud.  As a result, our customers enjoy the enhanced flexibility, sociability, and reliability of using a hosted communications solution.

Business Phone System Overview

Sometimes people ask if our other services can be used without our phone system.  The answer is no for very good reasons.  We believe that voice is the heart of business communications and a world-class phone system is the starting point for any communications solution.  We also know that unified communications applications, contact center solutions and application integration work best for businesses when they are thoroughly unified with the core business phone system.

Next Generation Phone Systems for Today’s Business

More and more businesses are moving their applications and processes to the cloud. Business telephone systems are no different from those other applications.  Companies realize the benefits and simplicity of moving their communications to a hosted provider. Serving the hosted market since 2000, we provide an experience and quality that our customers love.  But beyond just providing great quality and simplicity, our advanced services for business phone systems further stand apart from other VoIP providers thanks to our rich business intelligence applications and our wide range of UC solutions; including:

  • ShoreTel Sky Mobility – Make and take business calls on your smartphone
  • ShoreTel Sky Communicator – Easily chat, share and connect with colleagues
  • ShoreTel Sky Softphone – Work from anywhere without a handset
  • ShoreTel Sky Scribe – Read your voicemail

So Where to Start?

If you are like most people, you don’t buy a new business telephone system every day.  We know that choosing the right business phone service provider is often confusing and difficult. We recommend that you explore four key parts of any solution you consider:

  1. The Phone System – Begin by exploring our Cloud Phone System.  You’ll learn about Call Conductor, the hosted, managed VoIP software at the heart of our office phone solution.  Remember, the best solutions provide more than just reliable quality voice service, they also offer advanced intelligence so that your phone system can help run your business.
  2. The Solution ProviderVoIP vendor selection is even more important in the cloud. We’d love to tell you about the ShoreTel Sky experience.
  3. Unified Communications – Modern business phone systems do not have to stand alone.  They work with a variety of unified communications tools and services to help your team be more responsive and make life easier for remote and mobile workers.
  4. Application Integration – If voice is a critical part of your business, your voice solution should integrate with your key business applications.  Our powerful, yet easy to use tools make this a snap,often without any additional cost.

ShoreTel Sky hosted Unified Communications

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ShoreTel Sky

hosted Unified Communications