PBX Maintenance & Monitoring

PBX Maintenance and Monitoring

HCWT is proud to offer a wide range of PBX phone system maintenance support, service, and monitoring plans for systems anywhere in the USA.

We have the ability to customize a support plan that meets your needs and budget that can include any manufacturer’s software or technical support offering.   Our support plans can include:

  • 24 x 7 monitoring with alarming by phone or email
  • Full-time or part-time onsite support staff
  • Customized response and replacement programs

Contact us at websales@hcwt.com for a pbx or voice mail system review and proposal!

AVST CallXpress XpressCare Maintenance Support Program

XpressCare is a program that provides full software maintenance for your AVST CallXpress system in one easy-to-buy plan.

XpressCare provides you access to AVST technical support resources and software releases at no extra cost to AVST. This ensures optimal software performance, continued stability, and on-going compatibility, which equates to increased customer satisfaction and smooth operations.

Avaya PBX Communication Manager Maintenance and Support

Avaya offers two options in software support:

  1. Software Support provides your organization with 24×7 trouble support, diagnosis and resolution for major outages, helping to achieve highly reliable communications for your workers and your customers. With Software Support, you have access to online ticketing, documentation and self-service tools, like InSite Knowledge Management, and HealthCheck, which allows you to run your own diagnostic scans to identify configuration faults that could cause trouble down the road.
  2. Software Support Plus Upgrades(SSU) provides Software Support plus automatic access to all major software updates and a three-year subscription to all major software upgrades. you avoid the uncertainty and concerns of budgeting for major software releases as they become available each time you want to future-proof your Avaya communications applications for tangible business benefits.

Nortel PBX Maintenance, Support, and Service plans.

Nortel PBX, Key system, routing, and switching gear maintenance.

Hi Country offers a very extensive array of software and hardware maintenance and support plans.    Hi Country can offer full service maintenance and 24×7 monitoring as well as full or part-time onsite staff.    Value priced next business day or same day technical support or replacement equipment can also be offered on Nortel routing and switching gear.